NexTek provides eligible customers with an opportunity to evaluate selected products through a free trial before purchase. Once a paid subscription, implementation service, customization, integration, training package or other paid service is purchased, activated, scheduled or delivered, all payments are final, non-cancellable and non-refundable, except where required by applicable law or expressly agreed by NexTek in a signed Service Agreement or Order Form.
1. Scope of This Policy
This Refund, Return & Payment Policy applies to subscriptions, licenses, implementation, configuration, onboarding, customization, integration, support, training and related digital services supplied by NexTek through nextek.com.pk, its product websites, invoices, proposals, Order Forms and Service Agreements.
Because NexTek supplies cloud software, digital access and professional services, there are no physical goods to return. References to “returns” therefore mean requests to reverse, cancel or refund access to software or services already ordered, activated, delivered or performed.
2. Free Trial Before Purchase
Eligible NexTek products may be offered with a free trial so prospective customers can assess core functionality, usability and suitability before committing to a paid plan. Trial duration, included features, transaction limits, user limits and eligibility may vary by product.
- A free trial may not include every paid feature, integration or customization.
- Customers should test the product and clarify their requirements before purchasing.
- NexTek may require valid business and contact information before activating a trial.
- A trial may be limited, suspended or withdrawn where misuse, security risk or false information is identified.
- Unless clearly stated otherwise, a trial does not automatically convert into a paid subscription without customer authorization or an accepted Order Form.
3. No Refunds, Returns or Exchanges
After a customer purchases, renews or activates a paid subscription or orders paid services, all fees are final, non-cancellable and non-refundable. NexTek does not offer refunds, returns, exchanges, credits or partial refunds for:
- Unused subscription time, user accounts, transaction limits or features;
- Customer inactivity, change of mind, internal approval delays or budget changes;
- Failure to use the product after access has been made available;
- Downgrades requested during an active committed term;
- Implementation, onboarding, configuration, integration, migration, customization, consulting or training work;
- Third-party services, hosting, messaging, payment gateway, travel or external vendor costs;
- Any service already delivered, started, scheduled or reserved for the customer.
An exception applies only where a refund is required by applicable law or NexTek expressly approves it in a signed written agreement. Nothing in this policy excludes rights that cannot lawfully be excluded.
4. Cancellation and Non-Renewal
A customer may request that a subscription not renew after the current paid term by giving notice in accordance with the applicable Service Agreement, Order Form or renewal notice. Cancellation or non-renewal does not create a right to a refund for the remaining portion of an active term.
Access may continue until the end of the paid term, subject to payment of all outstanding amounts and continued compliance with NexTek’s terms. Data export, retention and deletion will be handled according to the applicable agreement and product policies.
5. Payment Terms
The Customer shall pay the fees for the Services and any Additional Services in accordance with the applicable Payment Plan, invoice, Service Agreement or Order Form.
Subscription fees are invoiced in advance and are due within the payment period stated on the invoice. The subscription term begins when the initial payment and any agreed implementation fees are received, unless otherwise stated in writing. Unless otherwise expressly stated on the invoice, all invoices must be paid within ten (10) calendar days of the invoice date.
All payment obligations remain in force at all times, and all payments are non-cancellable and non-refundable except where expressly stated in this policy, the applicable Service Agreement or applicable law.
Fees shall be invoiced and paid in the currency stated in the applicable invoice, Service Agreement or Order Form.
Subscription fees for the applicable committed term are fixed during that term unless otherwise expressly stated in the applicable Service Agreement or Order Form.
Each subscription tier includes a maximum number of Users unless otherwise agreed in writing. If the permitted number is exceeded, the Customer must upgrade to the next applicable tier or pay the additional fees specified by NexTek.
If the Customer upgrades its tier during an active term, additional fees may apply on a pro-rata or other basis stated in the applicable Payment Plan or invoice. Moving between Payment Plans may require contacting NexTek or signing an updated Service Agreement or Order Form.
The Customer’s ePurchase Account or other applicable product account may be activated after NexTek receives the required initial payment for the Services and any ordered Additional Services, unless otherwise agreed in writing.
NexTek may issue invoices using the Customer’s billing and contact details on file. The Customer is responsible for keeping those details accurate and current.
If the Customer disputes an invoice or charge, it must notify NexTek in writing within thirty (30) days after the invoice date and provide reasonable details explaining the dispute. All undisputed amounts must still be paid on time.
NexTek may suspend access to the Services for non-payment after providing notice and a reasonable opportunity to cure, except where a shorter period is reasonably necessary to protect NexTek from material financial, security or operational risk.
Fees exclude applicable taxes, levies, duties and similar governmental assessments, including sales tax, VAT, GST, HST, withholding tax or other taxes, all of which are the Customer’s responsibility unless the law requires NexTek to collect or remit them.
Fees may be adjusted at renewal to reflect changes in CPI or another agreed index. Any adjustment applies only to a renewal term and not to the then-current committed term.
NexTek may update its standard list prices, tiers and Payment Plans from time to time. Updated pricing applies only when the Customer renews or purchases a new subscription term, unless otherwise agreed in writing.
6. Billing Errors and Service Issues
A request to investigate an alleged duplicate payment, unauthorized charge or billing error is not treated as a general refund request. Customers should contact NexTek promptly with the invoice number, payment evidence and details of the issue.
Where NexTek confirms that it collected an amount in error, NexTek may correct the invoice, apply an account credit or return the incorrectly collected amount using a reasonable payment method. Service interruptions or defects will ordinarily be handled through support, remediation or any service-level remedies expressly stated in the applicable agreement rather than through a refund.
7. Chargebacks and Payment Reversals
Before initiating a chargeback or payment reversal, the Customer should first contact NexTek and allow a reasonable opportunity to investigate. An unjustified chargeback may result in account suspension, recovery of outstanding fees and reasonable administrative or collection costs, subject to applicable law.
8. Changes to This Policy
NexTek may update this policy from time to time. The version published on nextek.com.pk will display its effective date. Material changes will normally apply prospectively, while an existing signed Service Agreement or Order Form will continue to govern where its terms conflict with this public policy.
Questions About Billing or This Policy?
Contact NexTek before purchasing if you need clarification regarding the free trial, subscription term, user limits, implementation fees, renewal or payment conditions.
billing@nextek.com.pk