Hamdard
Case StudyHamdard Laboratories
Hamdard Laboratories
(Waqf) Pakistan
Herbal Pharma · Karachi · Established 1948
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Case Study · Herbal & Pharmaceutical Manufacturing
Renowned Health & Wellness Leader Transforms Procurement with ePurchase
How Hamdard Laboratories Pakistan eliminated opacity and bottlenecks—achieving unprecedented transparency and efficiency with NexTek's ePurchase platform.
600+Herbal products
78Years of excellence
SAPERP integration
100%Digital audit trail
PR→POFully automated
Company Overview
About Hamdard Laboratories Pakistan
Hamdard Laboratories (Waqf) Pakistan is a renowned leader in the pharmaceutical and herbal products sector, serving the nation since 1948 with an unwavering commitment to quality, innovation, and public health. Founded by Hakim Saeed, Hamdard operates as a Waqf—a philanthropic Islamic endowment—channelling its profits toward charitable causes, education, and healthcare.
With a portfolio of over 600 herbal products spanning digestive health, blood purification, women's health, and more, Hamdard distributes nationwide and is best known globally for Rooh Afza, Safi, and its extensive Unani medicine range.
As Hamdard expanded, its procurement operations grew increasingly complex. Reliance on traditional, paper-based processes created inefficiencies that limited agility and operational transparency. The company partnered with NexTek ePurchase to address these challenges head-on.
Business Challenges
A Legacy Meets Modern Complexity
As Hamdard expanded, traditional paper-based procurement created inefficiencies that limited agility, accountability, and operational transparency.
◉
Limited Transparency
Requests, approvals, and vendor interactions were handled through paper files and spreadsheets, making progress difficult to track.
⏳
Performance Bottlenecks
Manual workflows consumed time and resources, while repetitive administrative tasks delayed purchasing decisions.
↗
No Real-Time Data
A lack of live data reduced process efficiency and prevented reliable audit trails and performance insights.
◎
Fragmented Vendor Management
Supplier communication was scattered across emails, calls, and paper files with no centralized performance history.
▣
Audit Trail Gaps
Paper-based records made internal and regulatory compliance audits time-consuming and error-prone.
⇢
Slow Approval Cycles
Multi-level manual approvals created days-long bottlenecks that reduced procurement responsiveness.
The Solution
ePurchase — NexTek's Digital Procurement Catalyst
Hamdard adopted NexTek's flagship procurement platform to transform manual procurement into a streamlined digital process with end-to-end automation and SAP integration.
↻
Fully Digital Workflow
- All steps from requisition to PO automated
- Paper trails and manual hand-offs eliminated
- Standardized process across departments
◉
Real-Time Visibility
- Instant request and quotation statuses
- Live rate comparisons and dashboards
- Complete procurement insight
⛓
ERP Integration (SAP)
- Bidirectional SAP synchronization
- Consistent enterprise data
- Custom API integration support
▥
Customizable Reporting
- Actionable KPI analytics
- Supplier performance tracking
- Cycle-time insights
✓
Approval Workflows
- Configurable approval hierarchies
- Notifications and escalations
- Mobile approvals on the go
⌘
Supplier Portal
- 360° supplier information view
- Central database with no duplicates
- Standard evaluation framework
SAP ERP Integration — A Key Differentiator
Smooth bidirectional synchronization ensured data consistency and eliminated duplicate data entry across systems.
SAP ERPOracle ERPMicrosoft DynamicsCustom API
Goals Reached with Hamdard
Six Strategic Milestones Achieved
The implementation delivered against every goal established at the beginning of Hamdard's procurement transformation.
360° supplier view — immediate access to complete supplier information in one platform.
Central supplier database — consolidated vendor data across all departments.
No duplicate entries — synchronized information through full ERP integration.
Data and process standards — unified procurement practices across locations.
Improved risk management — standardized supplier evaluations for better control.
Full workflow automation — requisition-to-purchase-order processing without manual hand-offs.
Results Achieved
A New Era of Efficient Procurement
ePurchase delivered significant improvements across transparency, efficiency, decision-making, and document accuracy.
| Procurement Dimension | Before ePurchase | After ePurchase |
|---|---|---|
| Procurement Transparency | Paper files and spreadsheets | Real-time digital visibility |
| Audit Trail | Difficult to generate | Robust and instantly auditable |
| Approval Workflows | Manual, paper-based | Automated and configurable |
| Supplier Management | Fragmented records | 360° centralized view |
| ERP Data Sync | Manual re-entry | Bidirectional SAP sync |
| Decision-Making | Limited data access | Real-time KPI dashboards |
| Document Accuracy | Manual errors and misplacement | Automated and error-free |
Key Benefits Achieved
Four Pillars of Procurement Excellence
◉
Enhanced Transparency
- Complete real-time visibility
- Robust digital audit trails
- Improved team accountability
⚡
Improved Efficiency
- Reduced procurement cycles
- Faster supply-chain execution
- End-to-end automation
↗
Data-Driven Decisions
- Accurate real-time insights
- Stronger business intelligence
- Custom KPI reporting
✓
Error Reduction
- Fewer manual errors
- No document misplacement
- Lower administrative overhead
Client Testimonial
ePurchase has completely transformed our procurement process. What was previously manual and time-consuming is now fast, transparent, and fully controlled. This system has significantly improved our efficiency.
Conclusion
Paving the Way for Future Growth
By partnering with NexTek and implementing ePurchase, Hamdard Laboratories Pakistan transitioned from a manual, paper-based process to a fully digital, transparent, and performance-driven procurement system.
This transformation addressed critical operational challenges and established a scalable procurement framework, positioning Hamdard for continued growth and operational excellence while honouring its Waqf mission of delivering quality health and wellness products to millions of Pakistanis.
The result is a procurement function that truly delivers value for money through efficiency, transparency, and data-driven decision-making.
Key Takeaway
Digital procurement transformation enables legacy organizations like Hamdard to maintain their heritage while competing with the speed and transparency modern supply chains demand.
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